form upon arriving Israel – before going through the passport check. (Make sure you have all the proper papers – passport, visa, and other certificates as required.)

2. You may seek assistance with the Automated Answering Service

3. There are two separate areas (one for Israeli passport-holders, the other for foreign-passport holders) in the passport-check zone. Be sure to stand in the right-line. (You are welcome to read the information paper distributed to you while waiting.)

4. Group service is available at the “Smile” counter, located in the passengers’ hall – past the passport-check point.

5. The Israeli Ministry of Tourism office is located in the arrival hall – past the passport-check point.

6. Enjoy your visit…

Airport Accessibility – Additional Features

1. Accessible parking space at Parking lot N° 1.

2. Accessible pay phones – lowered phones distributed throughout the airport

3. Accessible restrooms – distributed hroughout

4. Raised pedestrian crossings.

5. Ramps.

6. An elevator for handicapped persons is operated.

7. The “El Alit” operates from the Departure Hall to the airplanes: an accessible bus that transports traveleres from special entry.

Accessibility at the BGIA – a Personal Account

Available Facilities at the airport:

1. Baby Care

2. Filling Station

3. First Aid Stations

4. Flower Shop

5. Insurance

6. Lost Property

7. Meeting Points

8. Parking for Buses & Minibuses

9. Post office

10. Public Telephones

11. Self-Service Trolleys for Luggage

12. Storage Room

13. Synagogues

14. Ticketing

15. Others – Banks, Exchange Counters, VAT Refund Counter, and Restaurants & Coffee-Shops.

Lost & Found

q El-AL has a 24-hour lost & found counter for its customers only.

q Other airlines’ customers should approach the representatives of their respective airline.

Medical Issues (certificates & diseases)

q Ministry of Health

Transportation & Parking

1. Shuttle Services

2. Public Transportation

3. Bus Line 222

4. Taxis

5. Special Trips

6. Car Rental

7. Short & Long Term Parking

8. Other Parking Lots

Departing

Process:

1. Make sure to arrive with all required papers. It is recommended to arrive three hours before the planned time of takeoff, and to approach the security zone for security checks.

2. Check what Terminal & gate you are flying from.

3. Security checks are carried separately for Israeli-passport holders and for foreign-passport holders. (No sharp instruments are allowed. Such instruments should be packed in luggage that is mechanically carried off into the airplane and not carried by the person.)

4. The passenger checks-in at the given ariline-counter. (If you filled the form upon arriving Israel – present it upon departing.) Load your luggage.

5. Moves to Terminal 1 – to the Departing Passengers’ Hall & the Duty-Free zone

6. Have a pleasant flight…

Vat Refund

VAT refund is available – Tourists who purchase merchandise worth $50 or more in shops that are registered with the Ministry of Tourism are eligible for %5 discount and VAT refund upon leaving the country. The refund can be received at the Departation Hall at the “Change Place” counter, where you will need to show the merchandise and the receipt(s). Refund is in US dollars.

Traveling with Babies

Playing room for parents with babies is available at the departing passengers’ hall. Entering the room requires pressing a bell and having the stewardess alerted.